Privacy Policy

Privacy Policy

Your privacy is very important to us, which is why we have created this Privacy Policy to explain our practices regarding the information we process in order to provide our services. Here, you can find information about the data we collect and how it affects you. We also explain the measures we take to ensure the confidentiality of your data.

This privacy policy applies to all our services found on this site unless otherwise specified. Please also read the Terms and Conditions (https://echo-hive.com/terms-conditions/) which describe the terms of use for our products and services.

· Who is the data controller?

The company that collects and processes data is BAG MEDIA S.R.L., a Romanian legal entity, registered with the Trade Register under no. J17/390/2023, CUI 47785228, with its registered office in GALATI, MUN. GALATI, BLD. DUNAREA, NR.88, BL.E13, SC.2, ET.1, AP.24, phone: +40 774 495 163, e-mail: office@echo-hive.com.

· What personal data do we collect?

Personal data is any information that can be used to identify a specific person directly or indirectly. We may collect personal data from you when you use the website, when you fill out a registration/contact form, or when you subscribe to a program provided by us or to the newsletter we send. We collect all this data for optimal operation, to provide the services and products requested by you, to improve the services/products we offer, to understand your requests, and to personalize our services/products offer.

We also collect data to ensure the security of personal data. You are not required to provide the personal data we request, but if you choose not to, please understand and accept that we may not be able to provide our services or a high-quality service. In our activity, we may collect the following categories of information:

  • Name and surname;
  • Email address;
  • Phone number;
  • Delivery address in case a physical product is ordered;
  • Login and account information: username and password. The password must be changed by you from the account settings so that we no longer have access to it;
  • Communications you have with us or that you direct to us through letters, emails, chat services, calls, and social media;
  • Location, including the real-time geographic location of your computer or device via GPS, Bluetooth, together with Wi-Fi hotspot locations and cellular tower sources, if you use location-based functions and enable Location Services settings on your device and computer;
  • Cookies: o These are small files that a website or its service provider transfers to your computer’s hard drive via your web browser (if you allow this), which enables the websites or service providers’ systems to recognize your browser and capture and remember certain information. o We use cookies to operate and provide our services, to improve your experiences, to understand how our services are used, and to personalize our services according to your needs. Thus, we use cookies to understand which of our frequently asked questions are most popular and to show you relevant content for our services. Additionally, we may use cookies to remember your choices, such as language preferences, to provide you with a more secure experience and to personalize our services for you. Learn more about how we use cookies in the Cookie Policy.
  • Any other information necessary for the company’s activities for the purposes we will indicate to you.

· For what purposes do we process your personal data? We collect and process your data for various purposes such as:

  • To offer you personalized content (your information helps us better respond to your individual needs);
  • To improve our website (we constantly strive to improve the quality of the services offered by our website based on the information and feedback we receive from you);
  • To improve customer service (your information helps us respond more efficiently to customer requests and needs);
  • To contact you for detailing the services we offer or for preliminary discussions prior to contracting – this will only happen after you have separately and expressly given your consent to this effect;
  • For periodic marketing communications (newsletter distribution, materials, articles, information about future products/services/projects);
  • To analyze visitor behavior on the website through cookies, both from our company and third parties, with the aim of providing general or customized content, offers tailored to user interests (see the cookie policy);
  • To conduct internal analyses (including statistical analyses) both regarding the products/services offered and the customer portfolio, to improve and develop the services/products.

· What gives us the right to process data?

We will process your data only if we have a legal basis to do so. We may process your data when there is one or more of the following:

  1. Legal Basis: We will process your data only if we have a legal basis to do so. This legal basis will depend on the reasons for which we collect and use your data.
  2. Compliance with legal obligations: Managing and issuing the invoice for sale is based on the company’s legal obligation in its relationship with customers. Thus, data collection in this regard will be based on our need to comply with our legal obligations.
  3. Consent: This may represent a legal basis for processing personal data for managing the sending of marketing information (articles, information about projects, events, etc.) or for contacting you to detail the offer. The right to withdraw consent regarding data processing can be exercised by you at any time. Please note that only individuals aged 18 or older can give consent. For those under this age, parental or legal guardian consent is required.
  4. Legitimate Interest: Our legitimate interest is to ensure that our website is secure for you. It also helps us understand the needs, expectations, and satisfaction level of our users. Thus, we can improve our products, services, and brands. We carry out all these actions to improve the satisfaction level of our visitors and customers.

· How long do we keep the data?

Your personal data will be kept only for the time necessary to fulfill the purpose for which it is processed. To determine the appropriate retention period, we will consider the quantity, nature of the data, and the purposes for which we process it and whether we can achieve these purposes by other means. When calculating this period, we will consider the periods for which it may be necessary to retain personal data to fulfill our legal obligations or to handle your complaints or inquiries.

If the law requires us to retain your data for a certain period (for invoices, the term is 5 years), your data will be deleted after this period expires. After this moment, once the purpose for which it was processed has been fulfilled, your personal data will be deleted or safely destroyed. It should be noted that our company constantly considers how to minimize the amount of personal data we use.

· How do we protect your personal data?

Our website uses information security techniques to prevent unauthorized access to data and to guarantee its confidentiality. We assure you that we have adopted all the necessary technical and organizational measures to guarantee the safety and integrity of the personal data we process, as well as to prevent its loss, destruction, or deterioration in any way.

All sensitive information is transmitted via Secure Socket Layer (SSL) technology, the standard method in the industry for encrypting personal information to ensure its safe transfer. If, given the nature of our activity, we are in a situation where we need to disclose your information to trusted third parties, our company’s partners, we will do so only after concluding agreements that include strict data protection clauses, for the purposes established in this privacy policy.

We require all our partners to have appropriate technical and organizational security measures in place to protect your personal data. We are not responsible for the loss of information caused by software errors with which the website is designed and hosted, nor are we responsible for errors in the security of the server hosting the website.

· What are your rights regarding personal data? You have the following rights:

  • The right to be informed: You have the right to request information about whether we hold personal information about you and, if so, what information it is and why we hold it;
  • The right to access: You have the right to access your information. This allows you to receive a copy of the personal information we hold about you and check that we are processing it legally;
  • The right to rectification: You have the right to request the correction of your personal information if it is incorrect or to complete it if it is incomplete;
  • The right to restriction: You have the right to request the restriction of processed data where possible, considering the purpose of the processing;
  • The right to erasure: You have the right to request the deletion of your information. Thus, you can request the deletion or removal of personal information where there is no valid reason for us to continue processing it. Similarly, you have the right to request the deletion or removal of your data if you have exercised your right to object to processing (see below).
  • The right to object to processing: You have the right to object to the processing of your personal information if the processing is based on a legitimate interest and something about your specific situation makes you object to the processing on this ground. You also have the right to object if we process your information for direct marketing purposes without your consent;
  • The right to object to automated decision-making concerning you;
  • The right to request restrictions on the processing of personal information: You have the right to ask us to suspend the processing of your personal data in certain cases.
  • The right to data portability: You have the right to receive personal data in a structured electronic format or request that your data be transferred to another party. This allows you to obtain your data from us in an electronically usable format and transfer it to another party.
  • The right to withdraw consent: If you have given your consent for the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw this consent at any time. Upon receiving your consent withdrawal notification, we will no longer process your information for the purpose(s) for which you withdrew it, unless we have another legitimate basis for doing so.
  • The right to file a complaint.

To exercise any of the above rights, please send your request to office@echo-hive.com or by letter to: GALATI, MUN. GALATI, BLD. DUNAREA, NR.88, BL.E13, SC.2, ET.1, AP.24.

There is no charge for exercising any of the above rights. However, if your request is clearly unfounded or excessive, we may charge such a fee or refuse to comply with the request. To process your request regarding your rights concerning your personal data, identification may be required by presenting an identity document. This is another security measure we take to ensure that personal information is not disclosed to any other person who does not have the right to receive it.

· To whom can we disclose your data?

Our company communicates your personal data internally and to certain selected third parties in the following situations:

  • Public administrations and bodies if they request it under tax, labor protection, social security rules, or any other applicable regulations;
  • Legal communication;
  • Third-party service providers (for example: IT service providers, physical and/or electronic archiving, courier services, utilities, audit, support services, payment processors, data analysts, customer service providers).

In all cases, third parties with whom certain personal data is shared will prove in advance that they have adopted appropriate technical and organizational measures for the proper protection of your personal data. In this regard, our company signs contracts with each such third party specifying the personal data protection measures.

Moreover, they have access to the personal data necessary to perform their functions but cannot use it for other purposes. If you want more information regarding the communication of data to our partners, do not hesitate to contact us at office@echo-hive.com.

· External links

On our website, we may include or offer products and/or services of third parties.

These third-party websites have separate and independent privacy policies. Therefore, we recommend that you read their policies, which can be found on their website, as well as the terms and conditions of the website.

We are not responsible for the content and activities of these linked websites. However, we seek to protect the integrity of our website and welcome any feedback regarding these websites. This privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions: Please visit our Terms and Conditions section which sets out the terms of use, disclaimers, and limitations of liability governing the use of our website (https://echo-hive.com/terms-conditions/).

Your consent: By continuing to use our website, you acknowledge that you have read and consent to our website’s privacy policy (https://echo-hive.com/privacy-policy/). Changes to the privacy policy: Our privacy policy may change from time to time, and any changes will be communicated to you via email or a notification on our website.

Contact For any questions regarding our privacy policy, you can contact us using the information below:

BAG MEDIA

S.R.L. GALATI, MUN. GALATI, BLD. DUNAREA, NR.88, BL.E13, SC.2, ET.1, AP.24

Tel: +40 774 495 163

Email: office@echo-hive.com

J17/390/2023

CUI 47785228